# Frequently Asked Questions (Faq) About Subscription

### **What happens after the trial expires?**  


At the end of the trial you get to choose from the available paid tiers for continuation.   


### **Can I switch to another plan after purchase?**

Yes, you can switch to another plan from your My Account page inside CrownSIS.

### **Can CrownSIS be customized for my institution?**  


Yes, you can contact sales to discuss customization requirements. We will give our best effort to accommodate your request.

### **Can I switch from another SIS to CrownSIS?**  


Yes, you can easily switch to CrownSIS from another SIS. You can import data yourself or contact us for assistance.

### **What are the payment options available for purchasing any plan?**  


You can pay via credit card, check (within USA only), ACH or wire transfer.

### **Can I get a refund after I pay for the subscription?**  


No refunds are provided for subscriptions you have paid for. You can use the 15-day trial to test the Services and once you decide to subscribe, that subscription payment is final.

### **What integrations can I choose from?**

You can browse through the options on the integration page. If you don’t find what you are looking for, contact us.

### **Does CrownSIS provide after-sale support and services?**  


Yes, you get multichannel support which includes self-service, email, telephone, and social media support. We also provide extensive training.

### **Does CrownSIS do data backup?**  


Yes, CrownSIS backs up all data automatically. 

### **Can I export my data from CrownSIS?**  


Yes, an account user with super administrative rights within the system can export data in Excel format from the Tools menu. Only master data can be exported.